FREQUENTLY ASKED QUESTIONS

How far in advance should you make your order?

Since we make a personalized gift, we will need lots of informations and resources to develop your story into a beautiful Paperonette piece. The ideal time to place an order is 2 weeks prior to your D-Day.


How do we charge an artwork?

We usually charge an artwork based on the request, size, material, and difficulties.


What payment system is available?

Bank transfer


How is the payment terms?

  • We will start designing your Paperonette piece after receiving 50% of the total amount as down payment.
  • A digital preview will be sent for your approval before we start the production process.
  • After the production process is done, we will send you a photo of your final piece.
  • 50% balance payment should be paid before we deliver the the final piece.